Job Description
Job Summary
We are seeking an efficient, customer-focused, and highly professional Customer Support Associate to join our team. In this role, you will act as the vital bridge between Karnataka Bank and our valued account holders. You will manage inbound inquiries regarding savings accounts, loans, fixed deposits, debit/credit cards, and our digital banking platforms (KBL Mobile Plus, Internet Banking). The ideal candidate possesses excellent verbal clarity, strong problem-solving skills, and a solid understanding of basic banking norms.
Core Responsibilities:
Inbound Assistance: Address incoming customer queries regarding account balances, transaction statuses, loan details, and interest rates via phone and email.
Digital Banking Support: Troubleshoot and guide users through our mobile app, net banking, UPI portals, and password reset processes.
Service Request Processing: Handle critical requests including blocking lost debit/credit cards, stop-payment instructions, and checkbook issues.
Grievance Redressal: Resolve customer complaints effectively or escalate complex issues to branch managers or specific nodal officers when necessary.
Compliance Adherence: Ensure all customer interactions comply strictly with RBI guidelines, KYC protocols, and internal anti-money laundering (AML) policies.
Product Cross-Selling: Identify customer needs during interactions and recommend relevant financial products like insurance, mutual funds, or credit cards.
Database Management: Update customer details and interaction logs accurately into our core banking software (CBS).