Software Application Support Engineer

Application Support Engineer Roles & Responsibilities

• Responsible for troubleshooting the software applications and providing help desk services for on-time delivery
• Working knowledge of SQL Databases & basic network configuration
• Working Knowledge of IT Hardware and Software
• Consulting with the software development, clients, and internal users to enhance application performance
• Providing software application support under the supervision of the Senior Engineer
• Ensuring effective front-end and back-end functionality
• Handling code migration across environments to look after synchronized functionality
• Building the root causes of application errors
• Keeping the record of application updates and scheduling

Application Support Engineer Service Requirements

• B.Tech or any graduate can apply for this job profile
• Relevant experience of 2-4 years as an Application Support Engineer, or any-related field for the client, International Institute for Population Sciences location-based in Mumbai.
• Ability to learn and master employer-specific software
• Ability to diagnose & address application issues
• Complex problem solving

Skills

• Knowledge of SQL databases
• Basic network configuration
• Complex problem solving
• Written and verbal communication skills
• Multi-tasking
• Empathy
• Customer care services
• Leadership
• Critical thinking
• Analytical skills