Technical Support Engineer

Technical Support Engineer (IT-Assistant) Roles & Responsibilities

• Installing and configuring client computer systems
• Responding to client, IT support requests
• Meeting with clients to diagnose software, networking, or hardware issues
• Providing technical support on-site or via remote-access systems
• Installation of new hardware, software, and networking systems
• Maintaining job reports
• Finding problems and troubleshooting hardware
• Offer basic software solutions
• Maintain good client relations

Technical Support Engineer (IT-Assistant) Service Requirements

• Any graduate can apply for this position
• Proven work experience of 2 to 4 years are needed as a Technical Support Engineer or any related job role for the client _________ location-based in _______
• Know how to talk to clients
• In-depth knowledge of products
• Good interpersonal skills
• Critical thinking
• Knowledge of remote access systems
• Experience in operating systems, API, and web services
• Detailed understanding of hardware and networking system
• Detailed computer basic knowledge of computers

Skills

• Customer-focused
• Decision-making skills
• Excellent Verbal and written communication skills
• Service oriented
• Analytical thinking skills
• Experience of engineering science and technology
• Teamwork
• Time management
• Organization skills
• Problem-solving skills