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Technical Support

Job Details

Job Description

A Technical Support Engineer provides customer service for computer hardware and software. They troubleshoot issues related to their company's accounts or any other miscellaneous tasks in the field as determined by their manager.

Tech support workers manage, maintain, and repair IT systems. Their responsibilities include diagnosing and repairing faults, resolving network issues, and installing and configuring hardware and software.

Required Skills/ Abilities:

  • Excellent verbal and written communication skills.
  • Excellent interpersonal and customer service skills.
  • Professional and pleasant telephone manner.
  • Ability to explain technical issues to technical and nontechnical employees and customers.
  • Strong analytical and problem-solving skills.