Technical Manager
Client: Food Corporation of India
Job Details
Experience
5-8 Years
Education
MCA,B.Tech computer science, Information Technology
Location
New Delhi, Delhi
Employment Type
FULL TIME
Salary
8.40 Lakhs -8.40 Lakhs Per Annum
Job Roles
Technical Manager
Posted
1 Year(s)
Job Description
- Role Purpose The Purpose Of The Role Is To Resolve, Maintain And Manageclient’s Software/ Hardware/ Network Based On The Service Requestsraised From The End-User As Per The Defined SLA’s Ensuring Clientsatisfaction
- Ensure Timely Response Of All The Tickets Raised By Theclient End User
- Service Requests Solutioning By Maintaining Quality Parameters
- Act As A Custodian Of Client’s Network/ Server/ System/Storage/ Platform/ Infrastructure And Other Equipment’s To Keep Track Of Each Of Their Proper Functioning And Upkeep
- Keep A Check On The Number Of Tickets Raised (Dial Home/ Email/Chat/ IMS), Ensuring Right Solutioning As Per The Defined Resolution Time Frame
- Perform Root Cause Analysis Of The Tickets Raised And Create An Action Plan To Resolve The Problem To Ensure Right Client Satisfaction
- Provide An Acceptance And Immediate Resolution To The High Priority Tickets/ Service
- Installing And Configuring Software/ Hardware Requirements Based On Service Requests 100% Adherence.
Key Skills
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