Sr System Analyst

Roles And Responsibilities:

Windows, AWS, IIS, Middleware Applications, ITIL Process, Problem/ Incident Mgmt, Patching, Basic Networking Concepts.

• Should Have Very Strong Experience In Windows Support Experience, Preferably In Banking Domain
• Should Have Worked In The Production Support Environment Windows Operating Systems.
• Experience In The Following SQL Database Systems, Apache Web Server, JBoss, EAP / EPP, Tibco B/W, EMS Is Beneficial
• Work Experience In Certificate Installation And Renewals, Patching And Application Releases.
• Collaborate With Colleagues Within The Team, Cross-Functional Teams, Vendors, And Infrastructure To Resolve/Escalate Incidents/Problems
• Should Be Able To Setup The Environment Whenever It Is Required
• Should Have Worked In Installation Client Tools Like Oracle, SQL Server
• Should Able To Write Scripts For Diagnosis Issues/ Support Perspective And Resolve The Same.
• Strong In Configuring Application At DNS, Application Ports, Utilities, Services
• Monitor The Server For Health Check On Daily Basis
• Should Have Fair Knowledge In Key Store And Encryption Management
• Considerable Experience In AWS For Application Engineering Tasks, Cloud Services And Tools Thereof.
• Should Have Exposure Developing Automation Scripts For Process And Service Improvements
• Very Good Communication And Writing Skills With Strong Analytical/Problem Solving Skills
• Publish Knowledge Base Articles For Any New Issues Identified
• Keep Up To Date With Technology And Use This Knowledge To Improve Resolution Times
• Identify The Need For Training And Able To Coach Peers And Team Members On Latest Changes In Application
• Retain Ownership Of Issues And Keep Stakeholders Informed Of The Progress
• Generate And Discuss Daily/Weekly/Periodic Reports Relevant To Calls And Tickets Volume
• Good Knowledge In Cloud Platforms Is An Added Advantage And Highly Considered.
• Deliver Qualitative Changes By Using CD/CI Pipelines