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Software Application Support Engineer

Job Description

Job description

  • Providing software application support under the supervision of the Senior Engineer.
  • Performing analyses on software application functionality and suggesting improvements.
  • Ensuring effective front end and back end functionality of applications.
  • Consulting with the software development team, internal users, and clients to improve application performance.
  • Managing code migration across environments to ensure continued and synchronized functionality.
  • Establishing the root causes of application errors, and escalating serious concerns to the Senior Engineer.
  • Keeping a record of configuration changes and scheduling application updates.
  • Documenting processes and monitoring application performance metrics.
  • Providing front-end support to clients and colleagues in other departments.

Requirements:

  • Demonstrable experience as an Application Support Engineer in a related field.
  • Advanced knowledge of front-end and back-end programming languages, such as C++, Javascript, .NET, Php, Python, and Ruby.
  • Ability to manage code migration, document configuration changes, and monitor performance.
  • Exceptional ability to provide front end support to internal departments and web-based clients.
  • Advanced proficiency in determining the causes of application errors and repairing them.

Behavioural Competencies:

  • Ability to keep up with innovation in application design.
  • Exceptional communication skills.