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Job Description

Job Description

  • Address user tickets regarding hardware, software and networking
  • Walk customers through installing applications and computer peripherals
  • Guide users with simple, step-by-step instructions
  • Conduct remote troubleshooting
  • Customize desktop applications to meet user needs
  • Direct unresolved issues to the next level of support personnel
  • Report customer feedback and potential product requests
  • Help create technical documentation and manuals.

Requirements:

  • Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
  • Hands-on experience with Windows/Linux/Mac OS environments
  • Working knowledge of office automation products and computer peripherals, like printers and scanners
  • Knowledge of network security practices and anti-virus programs
  • Ability to perform remote troubleshooting and provide clear instructions.

Behavioural Competencies:

  • Task-oriented and goal-driven - focused on outcomes.
  • Good Written and verbal communication skills.
  • Excellent problem-solving and multitasking skills
  • Customer-oriented attitude

 

Key Skills