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Operations Manager

Job Description

Job Responsibilities:

  • Key member of the leadership team and responsible for running care operations including – sales, service, collections, customer lifecycle management, complaint management etc.
  • P&L responsibility- delivers as per the organization’s business plan across all performance metrics.
  • Strategize development of the CJ Care operations.
  • Design and operate customer interactions/workflows, processes to deliver a superior and seamless experience.
  • Manage key external relationships, distribution partners, technology partners (CRM, LMS, Complaint management, Communication companies etc)
  • Manage end to end HR related formalities of the contractual employees.

Requirements:

  • Proven experience in a similar role
  • Proficiency in English
  • Excellent knowledge of Recruitment and Payroll
  • Excellent knowledge of MS Office.

Behavioral Competencies:

  • Fast learner with zeal to learn new things.
  • Ability to multi-task, prioritizes, and manage time effectively.
  • Ability to put in extra efforts to close a task.
  • Great team player.
  • Solid verbal and written communication skills.
  • Sound judgement