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Help Desk Service

Job Description

Roles & Responsibilities:

  • Providing technical supports to users and solve their queries
  • Perform troubleshooting problems via diagnostic techniques
  • Maintain workstation and LAN performance
  • Provide accurate answers to clients by identifying problems
  • Walk the clients through problem solving process
  • Troubleshooting hardware and software issues
  • Troubleshooting network and connection issues
  • End User Support (Configuration Basic TCP/IP Setting)
  • Remote Support (Remote Management through Teamviewer & Remote Desktop to solve Windows & Software issues)

Help Desk Service Requirements:

  • Any graduate can apply
  • Relevant experience of 0-2 years as Help Desk Service or related field for client, RajComp Info Services Ltd. (RISL) location-based in Jaipur
  • Good technical knowledge of memory modules, computer hardware systems, and chipsets
  • Ability to solve complex hardware and software errors
  • Well-informed with renowned software applications, remote connection systems, and software applications

Skills

  • Written and verbal communication skills
  • Active listener
  • Problem-solving skills
  • Technical knowledge
  • Time management
  • Project work in Cloud/ Unix/ Windows/ Database/ Storage/ Backup/ Network/ Information Security technologies will be an added advantage