Help Desk

Roles & Responsibilities of Helpdesk Executive

• Providing technical supports to users and solve their queries
• Perform troubleshooting problems via diagnostic techniques
• Maintain workstation and LAN performance
• Provide accurate answers to clients by identifying problems
• Walk the clients through problem solving process
• Troubleshooting hardware and software issues
• Troubleshooting network and connection issues
• End User Support (Configuration Basic TCP/IP Setting)
• Remote Support (Remote Management through Teamviewer & Remote Desktop to solve Windows & Software issues)

Help Desk Executive Experience & Educational Requirements

• Any graduate can apply
• Relevant experience of 0-2 years as Help Desk Services
• Good technical knowledge of memory modules, and computer hardware systems
• Ability to solve complex hardware and software errors

Required Skillset

• Written and verbal communication skills
• Problem-solving skills
• Technical knowledge