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Hardware Asset Management

Client: Wipro

Job Details

Job Description

Roles & Responsibilities:-

  • Analyze and resolve moderately complex Hardware/application problems faced by clients in a Timely Manner.
  • Assist in identification, validation, review, and approval of customer support procedures.
  • Documents problem and resolution accurately.
  • Escalates or hands-off issues to other areas appropriately.
  • Follows established procedures and processes in resolving the issues.
  • Provides support to customers via phone or E-mail.
  • Correctly identifying case categorization and severity definition.
  • Collection of relevant customer information.
  • Initial understanding of the incident upon call receipt.
  • Resolving issues based on information available

Key Skills