Global Product Support

Job Responsibilities.

• Provide configuration and setup support for QC
• Interact with operations for configuration work for new and existing deployments
• Provide application Demo’s
• Provide feature usage guidance
• Provide level 2 trouble support for the QC Support team
• Provided outage call support for SitMan issues

Job Skills

• Knowledge of Call Center structure, Business models and best practices
• Knowledge of VDI environments and deployment to the end user.
• Knowledge of VPN considerations and applications working with them.
• Knowledge of Firewall restrictions and testing processes.
• Some Knowledge in PHP, HTML, JAVA and SQL
• Some Knowledge in Google web Tools
• Some Knowledge in working with Windows, Mac and IOS environments.
• Some Knowledge in working with Linux and Windows based servers.
• Ability to constantly multi-Task with configuration of multiple accounts
• Ability to methodically follow processes to resolve issues even in the occasion of others insisting on shortcuts and guesses.