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Global Product Support

Client: Concentrix

Job Description

Job Responsibilities.

  • Provide configuration and setup support for QC
  • Interact with operations for configuration work for new and existing deployments
  • Provide application Demo’s
  • Provide feature usage guidance
  • Provide level 2 trouble support for the QC Support team
  • Provided outage call support for SitMan issues

Job Skills

  • Knowledge of Call Center structure, Business models and best practices
  • Knowledge of VDI environments and deployment to the end user.
  • Knowledge of VPN considerations and applications working with them.
  • Knowledge of Firewall restrictions and testing processes.
  • Some Knowledge in PHP, HTML, JAVA and SQL
  • Some Knowledge in Google web Tools
  • Some Knowledge in working with Windows, Mac and IOS environments.
  • Some Knowledge in working with Linux and Windows based servers.
  • Ability to constantly multi-Task with configuration of multiple accounts
  • Ability to methodically follow processes to resolve issues even in the occasion of others insisting on shortcuts and guesses.