Desktop Support Engineer L1

Desktop Support Engineer Responsible For End User Support Across The Organization’s Deskside Including But Not Limited To Network, Telephony And Application(S) Environment. The Candidate Will Ensure Maintenance, Analysis, Quality Of Troubleshooting And Repair/Replace/Upgrade Of Deskside Systems, Hardware, Software And Computer Peripherals In Coordination With The Respective Platform Teams, This Role Will Also As Serve As An Escalation Point To Ensure Tickets/Incidents Are Resolved According To SLAs. The Position Requires Excellent Communication Skills, Attention To Detail And Preemptive Skills For Problem-Solving Capabilities When Applied To Anticipated Issues Or Challenges. This Position Also Regularly Exercises Discretion And Judgment To Determine Priorities, Prepare Appropriate Action Plans And Is Accountable For End To End To IT Operations Delivery.

Qualifications And Experience Required for Desktop Support Engineer

• 2+ years’ experience supporting desktop/laptop hardware and software in a Windows-based PC/LAN environment or equivalent
• Bachelor’s degree/diploma in Computer Science required.
• MCSE or similar certifications preferred.
• Hands on experience on Desktops & Laptops, Citrix client, both Windows software and hardware.
• Troubleshooting /Problem resolution, Incident Management & Customer Service skills
• Team Work & flexibility to work overtime as needed