Desktop Support Engineer
Client: Concentrix
Job Details
Experience
1-4 Years
Education
Bachelor Information Technology (IT)
Location
Bangalore, Karnataka
Employment Type
Full Time
Salary
2.40 Lakhs -4.20 Lakhs Per Annum
Job Roles
Desktop Support Engineer
Posted
2 Year(s)
Job Description
- Excellent proven skills in service management fundamentals with hands on expertise in Problem Management, Incident Management, RCA & Ticket Analysis for deskside scoped equipment.
- To support/troubleshoot the local servers and network devices with the help of the Network and Servers team remotely. Intermediate knowledge and understanding of Network, Server & Voice infrastructure for strong troubleshooting & problem resolution skills. Adept at Ping & Tracert Analysis, voice infrastructure at deskside level, capturing AD GP test outputs for analysis, troubleshooting DNS resolution errors, use of net commands, IP config, etc. & maintaining Hub room and Data Center Structured Cabling.
- Hands-on experience on End-user computing like Desktops, Laptops, Hard Phones, Wifi devices, etc. on both Hardware & Software aspects.
- Hardware – expertise in replacing motherboard, SMPS, RAM, Laptop LCD Screen, Laptop keyboard, Avaya hard phone config. Video Conferencing equipment etc.
- Software- OS level troubleshooting in Win 7 & Win 10, MS Office 2013 & Above package, Outlook config, Skype For Business, One Drive, Softphone, Antivirus troubleshooting, HDD to HDD Imaging / Ghosting, Printer, Scanner, Bio Metric, Data Encryptions, VPN troubleshooting, Wifi Config, Video Conferencing. Firmware updates for deskside equipment like Cisco & Avaya phones.
- Evaluate scenarios to effectively capture & recommend inputs to help make decisions on process exceptions
- Troubleshooting & coordination for high impact/severity 1/2 issues & communicating real-time updates to the BRC team.
- Hands on experience on IT Support / IT Operations & End to end IT Service Delivery, Shift Management
- Supporting onboarding New Accounts, managing Ramp Up & Ramp Downs, Account Movements.
- Manage BCP testing & failover by completing/coordinating checkouts on the floor.
- Ensuring compliance and security for the site. Maintaining systems compliance and audits as per COPC, ISO 27001, etc. standards & ensure 100% contract compliance
- Hands-on handling of IT Ticket resolutions on ITIL-based framework, maintaining systems compliance and audits to ensure 100% contract compliance.
- Raise change requests with supporting artifacts as defined in the process.
- Installation of PGP encryption software on all the desktop/laptops to ensure compliance.
- Achieving and Maintaining high IT VOC scores from operation teams.
- Rotational Shifts, willing to work predominantly in night shifts, 24/7 environment.
- Excellent Team Management, Team Motivation & Development skills
Key Skills
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