Customer Service Officer

Key Responsibilities of Customer Service Officer

• End To End Order Management Using Navision / ERP
• Coordinate With Production, Purchase, Sales & Supply Chain Departments To Ensure The Order Is Processed, Dispatched & Delivered To The Customer In Time.
• Capable To Understand Internal And External Customer Requirements Through Handling Customer Enquiries And Purchase Orders. As A Result To Create A Positive Customer Experience.
• Documentation For Order Processing As Per SOP & Statutory Audit Requirements.
• Customer Complaints Handling & Routing To Appropriate Internal Stakeholder & See To It That Complaint Is Resolved In Time.
• Support Sales Teams For Backend Data Management Like Quotations Preparing.
• Handle Customer Calls, Enquiries, Technical Support, Order Within The Turnaround Time.
• Preparation Of Daily/ Weekly/ Monthly / Quarterly Reports As Per Requirement
• Meeting Assigned KPIs
• Able To Work With Excel.
• Good In Communication, Planning & Organizing, Team Player, Good Interpersonal Skills, Hardworking, & Proactive.
• Able To Handle Customer Portals For Purchase Orders And Documentation For Payment.