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Customer Service Officer

Client: Wipro

Job Details

Job Description

Key Responsibilities

  • Coordinate With Production, Purchase, Sales & Supply Chain Departments To Ensure The Order Is Processed, Dispatched & Delivered To The Customer In Time.
  • Capable To Understand Internal And External Customer Requirements Through Handling Customer Enquiries And Purchase Orders. As A Result To Create A Positive Customer Experience.
  • Documentation For Order Processing As Per SOP & Statutory Audit Requirements.
  • Customer Complaints Handling & Routing To Appropriate Internal Stakeholder & See To It That Complaint Is Resolved In Time.
  • Support Sales Teams For Backend Data Management Like Quotations Preparing.
  • Handle Customer Calls, Enquiries, Technical Support, Order Within The Turnaround Time. Preparation Of Daily/ Weekly/ Monthly / Quarterly Reports As Per Requirement
  • Meeting Assigned KPIs
  • Able To Work With Excel.
  • Good In Communication, Planning & Organizing, Team Player, Good Interpersonal Skills, Hardworking, & Proactive.
  • Able To Handle Customer Portals For Purchase Orders And Documentation For Payment.

Key Skills