Customer Service Executive

Candidate Should Be Willing To Work From Office 100% Of The Time. Remote Connectivity Is Not Allowed As Per Client Requirement.

Ensure Candidate Is Aware And Willing To Work In 24*7 Coverage With Flexibility Of Rotational Shifts And Split Week Offs. Typing Speed Of 40wpm With 95% Of Accuracy.

Ensure Expectation Is Set With The Candidates For The Shared Profiles, They Will Receive Interview Call/S Between 9AM – 9PM. Interview/S Will Be Conducted Telephonic And VC, Via MS Teams Or WebEx.

Roles & Responsibilities:

• Excellent dynamic and engaging written communication style.
• Ability to use questioning skills to easily explore customer needs and concerns. Must have the ability to communicate online in a conversational manner that promotes dialogue and establishes rapport. Must avoid poor grammar, misstatements, or lengthy explanation.
• Proven ability to communicate articulately and credibly.
• Update customer onboarding progress with respective to reservations and provide reference of relevant tickets in Airline industry.
• Demonstrated ability to achieve Sales/Service goals, promote ticket sales/ Quote fares/Recalculate fares and re-issue tickets
• Have an eye for detail to follow standard instruction and keep up pace with the new updates.
• Ability to achieve excellence in daily deliverables.
• Excellent front line for customer service, responsible for assisting passengers with travel needs.
• Ability to investigate and analyze issues raised to provide a resolution and assist passengers requiring special assistance.
• Assisted customers with flight scheduling, seat assignments, baggage checking, visa and travel documentation.
• Utilize effective communication and customer service skills to address baggage incidents and produce positive outcomes for dissatisfied passengers.

Desired / Preferred Skills

• Candidate with background of Airline/travel customer service industry will be preferred.
• Excellent written communications skills.
• Strong sales and interpersonal skills.
• Ability to probe questions and paraphrase through the messaging platform.
• Good reading and comprehension skills.
• Ability of problem-solutions and decision-making skills
• Appropriate grammar, punctuation, capitalization, and spelling
• Experience in Months 12 - 48 months