Service Management– working with strategic partners service teams to ensure managed services are
delivered efficiently, effectively and exemplary to all end users across the site/markets in this role
scope. Build collaborative network across multiple business stakeholders and tech partners to
identify, plan and execute service improvements. Ensure effective communications delivered by the
appropriate leaders. Drive continuous improvement in the regional and global user experience
through data insights, trends, metrics and user experience forums
Experience in pharmaceutical industry is a must.
Experience with ServiceNow is a must
Experience with ITSM principles and methodologies
Experience managing 3rd party Strategic Partners
Proven experience of working efficiently in a cross-functional and often remote team.
ITIL v3 certification and strong service management experience/background.
Demonstrated experience in managing vendor with large team of at least 50 members.
Fluent English language skills (verbal and written); proficiency in another native South-east Asian
language is advantageous.
Strong communication skills and customer relationship management.