Technical Assistant

Job Description

• Address user tickets regarding hardware, software and networking
• Walk customers through installing applications and computer peripherals
• Guide users with simple, step-by-step instructions
• Conduct remote troubleshooting
• Customize desktop applications to meet user needs
• Direct unresolved issues to the next level of support personnel
• Report customer feedback and potential product requests
• Help create technical documentation and manuals.

Requirements:

• Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
• Hands-on experience with Windows/Linux/Mac OS environments
• Working knowledge of office automation products and computer peripherals, like printers and scanners
• Knowledge of network security practices and anti-virus programs
• Ability to perform remote troubleshooting and provide clear instructions.

Behavioural Competencies:

• Task-oriented and goal-driven - focused on outcomes.
• Good Written and verbal communication skills.
• Excellent problem-solving and multitasking skills
• Customer-oriented attitude