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Software Application Support Engineer

Job Details

Job Description

Job Responsibilities:

  • Providing software application support under the supervision
  • Performing analyses on software application functionality and suggesting improvements.
  • Ensuring effective front end and back end functionality of applications.
  • Consulting with the software development team, internal users, and clients to improve application performance.
  • Managing code migration across environments to ensure continued and synchronized functionality.
  • Establishing the root causes of application errors and escalating serious concerns to the Senior Engineer.
  • Keeping record of configuration changes and scheduling application updates.
  • Documenting processes and monitoring application performance metrics.
  • Providing front end support to clients and colleagues in other departments.

Requirements:

  • Demonstrable experience as an Application Support Engineer in a related field.
  • Advanced knowledge of front end and back end programming languages.
  • Ability to manage code migration, document configuration changes, and monitor performance.
  • Exceptional ability to provide front end support to internal departments and web-based clients.
  • Advanced proficiency in determining the causes of application errors and repairing them.
  • Ability to keep up with innovation in application design.

Behavioral Competencies:

  • Task-oriented and goal-driven - focused on outcomes.
  • Great team player
  • Creative with problem solving mindset.
  • Open to receiving objective criticism and improving upon it.

Key Skills