Home | Find Work | Major Incident Manager

Major Incident Manager

Client: Wipro

Job Description

The Major Incident Manager Is Responsible For The End-To-End Management Of All IT Major Incidents. Their Role And Responsibilities Are:

  • Leading, Driving, Facilitating And Chairing All Investigation Activities, Meetings, And Conference Calls
  • Leveraging Technology To Issue All Communications And Providing Key Stakeholder Management
  • Forming Collaborative Action Plans With Specific Actions, Roles And Deadlines, And Ensuring These Are Completed
  • Being Accountable For Resolving The Outage Via Workaround Or Permanent Fix
  • Matrix Management Of People, Processes And Resources Including Third Parties – Including Resolving Conflict To Move Forward To Resolution
  • Good Awareness Of Service Level Agreements And Their Application
  • Ensuring All Administration And Reports Are Maintained And Up-To-Date, Including Contacts Information, Post Major Incident Reviews
  • Supporting And Nurturing Process Improvements And Knowledge Base Improvements
  • Providing Periodic Major Incident Metrics Reports