Desktop Support

Key responsibilities

Good system troubleshooting knowledge

• New Hire Communication Training (Classroom training)
• Feedback & Coaching agents on Communication and spoken English.
• Audits transactions for agents on the floor on a prescribed sheet defined by the client or TT
• Give documented feedback as per the gaps identified in the audit.
• Attend Weekly calibration calls with the client/internal to be attended as per calibration roster.
• Conduct refresher training sessions as per requirement under specified timelines.
• Complete his/her certification process.
• Performance Assessment of Trainees during tests
• Database management, daily reports, and analysis
• Client Stakeholder interactions and representing the training team on Con calls
• Conducting New Hire Interview Round