Avaya Architect

• Excellent product knowledge on Avaya, IVR, SBC, SM, SMGR, CM, CMS, AES, AEP.
• Session Boarder controller (Avaya) – knowledge in configuring SIP trunking & remote worker. Along with good knowledge on SIP protocol
• Communications Manager – Sound knowledge on CM with advance troubleshooting skills.
• System Manager/Session Manager – Understanding of adaption, routing, SIP registration etc.
•  Application Enablement (AES) – Should understand on how to integrate and troubleshoot TSAPI, DMCC and CVLAN services.
• Delivery of upgrades and enhancements to existing telephony platform
• Good Understanding of cloud infrastructure, AWS, GCP, Azure.
• Good Understanding of CMS Reporting- Integrated and Designer.
• Avaya Messaging Apps-  IX Messaging
• Troubleshoot L2/3 level incidents on core Avaya products
• Participate in P1/P2 escalation calls and provide customer timely update
• Open tickets and manage escalations with Avaya and/or other manufacturers if necessary 
• Compliance with internal workflow and administrative duties (project task reporting, timesheets, ticket open/close policy, etc)

10 to 12 years of relevant experience