Desktop & IT Support

Responsibilities

• Troubleshooting hardware and software issues..
• Troubleshooting network and connection issues.
• Responding to Client Support Requests.
• Contacting Clients to find out the nature of the problem.
• Assembling of computer, hardware & software (OS Installation, Outlook Configuration, Printer Configuration).
• End User Support (Configuration Basic TCP/IP Setting).
• Remote Support(Remote Management through Teamviewer & Remote Desktop to solve Windows & Software issues).

Experience

Minimum 1 year in Desktop Support.

Requirements

• Bachelor’s degree in Computer Science or Information Technology.
• Relevant experience as Desktop Support Engineer.
• Good technical knowledge of computer hardware systems, chipsets, memory modules and peripherals.
• Well-versed with popular operating systems, software applications and remote connection systems.
• Ability to solve complex hardware and software issues.

Skills

• Problem-Solving Skills.
• High-Level Interpersonal Skills.
• Good Written & Verbal Communication Skills.
• Good Technical Knowledge.