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Job Description

Role & Responsibilities

  • Maintain And Manage client’s Software/ Hardware/ Network Based On The Service Requests raised From The End-User As Per The Defined SLA’s Ensuring Client satisfaction
  • Ensure Timely Response Of All The Tickets Raised By The client End User
  • Service Requests Solutioning By Maintaining Quality Parameters
  • Act As A Custodian Of Client’s Network/ Server/ System/Storage/ Platform/ Infrastructure And Other Equipment’s To Keep Track Of Each Of Their Proper Functioning And Upkeep
  • Keep A Check On The Number Of Tickets Raised (Dial Home/ Email/Chat/ IMS),
  • Ensuring Right Solutioning As Per The Defined Resolution Time Frame
  • Perform Root Cause Analysis Of The Tickets Raised And Create An Action Plan To Resolve The Problem To Ensure Right Client Satisfaction
  • Provide An Acceptance And Immediate Resolution To The High Priority Tickets/ Service
  • Installing And Configuring Software/ Hardware Requirements Based On Service Requests 100% Adherence

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